Shipping Information
We're excited to deliver our product right to your doorstep! Here's what you need to know about our processing, shipping and delivery:
Delivery Time & Shipping Cost
Orders placed in United Kingdom
- Standard Shipping (8-12 business days): FREE
*Note: Please understand that these delivery times are estimates. Some orders may be faster or slower depending on the location of recipient and fulfillment center used. None of our deliveries are subject to import charges, regardless of your country.
Processing Times
We want you to get your items as quickly as possible! Orders take between 1-2 business days to process after placing the order before shipping out.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification via email providing you with a tracking number.
If you need more detailed information, please write us an email at info@earsentialsco.com and we'll be happy help you out.
If you need more detailed information, please write us an email at info@earsentialsco.com and we'll be happy help you out.
Unexpected Delays
While we strive to meet our standard delivery timeframes, occasional delays may occur. These are often due to factors outside our control, such as customs processing. If you're concerned about the status of your package, please don't hesitate to contact us.
Delivery Issues
In the rare event that we're unable to complete delivery, such as due to an incorrect address, absence of a receiver, or package refusal, the item will be returned to us. Please note that in these cases:
- The return shipping costs will be deducted from your refund.
- Any additional fees incurred during the shipping process will also be subtracted from the refund amount.
- Double-check your shipping address for accuracy
- Ensure someone is available to receive the package
- Contact us promptly if you need to make any changes to your order
Items Marked as Delivered
In the rare event that your tracking information shows your package as delivered, but you haven't received it, please be aware of our policy:
- We don't offer refunds or replacements for items marked as delivered by our shipping partners.
- To ensure the safest delivery, we strongly recommend using a secure address for your shipments.
We're committed to helping you resolve your issue. Please contact us via our e-mail address info@earsentialsco.com and our team will investigate the matter thoroughly and work with you to find the best possible solution. Your satisfaction and trust are important to us, and we'll do our utmost to assist you in this process.
We appreciate your patience as we work to get your new ear care solution to you. If you have any questions about your shipment, don't hesitate to reach out to our customer service team via our e-mail address: info@earsentialsco.com